Refund policy

Returns

I hope you love your handmade jewelry! If something isn’t quite right, please email me at kaylascollective@gmail.com within 30 days of delivery. I review return requests individually, so we can talk through your situation and the next steps.

Where returns are accepted, items must be returned in the same condition they were received.

Contact me to ask about return options and how to start a return.

Damages and issues

Please inspect your order when you receive it and contact me immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

I will notify you after I receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact me.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact me at kaylascollective@gmail.com or use the contact details in my contact information policy.